Frequently asked questions

Fresh cut flowers can last anywhere from 4 to 10 days. The life span depends on the type of flowers and the care they receive. Click here to review our flower care suggestions Flower Care.

Proper care can significantly increase the lifespan for cut flowers and floral arrangements. Please see our Flower Care section for how to care for your Loose Cut Flowers or Fresh Floral Arrangements.

We are proud of our simple and hassle-free Satisfaction Guarantee. The terms of our Satisfaction Guarantee are specific to the type of Goods, (either Perishable or Hard), as outlined below.

Should you have any questions regarding our Satisfaction Guarantee, please feel free to contact us by email service@coolgreenandshady.com, or by phone at 416.699.4004/1.866.COOLGREEN (1.866.266.5473).

Registration is not required to place an order, allowing you to checkout as a guest. However, if you create an account, you will be able to see your previous orders.

Becoming a registered member offers you a number of benefits to make shopping with us faster, easier, and more intuitive. Some examples include: a) simplified checkout with your own personal address book for recipients; b) ability to review/track past orders; c) exclusive special offers (voluntary participation). To sign in to your existing account, simply click on the [My Account] button at the top of every page.

You are shopping in Canadian currency.

Loose cuts are flowers that arrive out of water and are typically wrapped in cellophane or paper and with water tubes or a waterpack on the bottom of the stems. Please open all bouquets over a sink to collect any water.

  • Upon arrival, fill a clean vase with lukewarm water.

  • If floral food has been provided, add the food according to the instructions on the packet. (Some flowers do not require floral food, so it may not always be included.)

  • Remove any lower foliage from the stems to ensure no leaves are under water.

  • Before their placement within water, re-cut the stems on an angle with a sharp knife or scissors, at least 1 to 2 inches from the bottom.

  • Add fresh water and, if included, floral food daily. If the water becomes murky, clean the vase and re-cut the stems.

  • For a maximum life, display your flowers in a cool location out of direct sunlight and away from drafts.

 

Additional Rose Care

  • If a rose wilts prematurely, re-cut the stem and submerge the entire flower and stem under lukewarm water. Keep the rose submerged for two hours to revive the stem.

  • Alternatively, cut the stem short and float the bloom in a low bowl for a lovely, simple display.

Floral arrangements are flowers that arrive in a vase or container that have been designed by a florist.

  • Upon arrival, check water level immediately.

  • Add lukewarm water on a daily basis to keep the water level near the top of the container.

  • Add fresh water and, if included, floral food daily. If the water becomes murky, clean the vase and re-cut the stems.

  • For maximum life, display your flowers in a cool location out of direct sunlight, and away from drafts.

Once you place your order, you will see a confirmation page and receive an email as indication your order has been received. Both of these will contain your order number, which can be used for future reference. In addition, you may review your order history by accessing your account information through the [My Account > View My Order History] area of the website.

When your order has been completed on the website, you will see a confirmation page which will include you order number. This is confirmation that your order has successfully been placed. If there are any problems with your order, we will contact you by phone or email.

You will receive an order confirmation message by email shortly after we receive your order. If you do not receive this message within several hours of placing your order, there might be a delay due to traffic on the internet. If this occurs, please feel free to contact us at 416.699.4004/1.866.COOLGREEN (1.866.266.5473) or at service@coolgreenandshady.com to ensure that your order is being processed.

If your order has not already been delivered, is not on its way to being delivered, or has not already been designed, we can easily change it. If you need to change information on your order, contact us immediately at 416.699.4004/1.866.COOLGREEN (1.866.266.5473) or at service@coolgreenandshady.com. Please be sure to have your order number available when you call. If your order has already been sent out for delivery we will be unable to change it.

If your order has not already been delivered, is not on its way to being delivered or has not already been designed, we can easily cancel it. If you need to cancel your order, contact us immediately at 416.699.4004/1.866.COOLGREEN (1.866.266.5473) or at service@coolgreenandshady.com. Please be sure to have your order number available when you call. If your order has already been sent out for delivery we will be unable to cancel it.

Absolutely! You may place an order over the phone by calling us 416.699.4004/1.866.COOLGREEN (1.866.266.5473) or at emailing us at service@coolgreenandshady.com. Our hours of operation are: Monday-Saturday: 9am to 5pm EST and Sunday: Closed

As with most goods, it is necessary to charge for the actual delivery of your flowers. Our site calculates the delivery fee based on the recipient’s postal code.

If you have received confirmation of your order, delivery is guaranteed. Upon the order being sent out for delivery you will receive a delivery route email, with an estimated time of delivery, and a link that will update you on the driver’s progress. Once the order is delivered we will note who accepted your order or where it was left. If circumstances beyond our control prevent an order from being fulfilled, you will be immediately notified to discuss alternative arrangements.

Certain units within hospitals (such as Intensive Care Units) do not accept flowers, and many hospitals require that flowers be delivered in a vase or container. If we have accepted your order and then find your product is undeliverable, you will be immediately notified to discuss alternative arrangements.

We will gladly change the delivery address of your order as long as your order has not been delivered or is not on its way to being delivered. To request a change to your delivery address, contact us immediately at 416.699.4004/1.866.COOLGREEN (1.866.266.5473) or at service@coolgreenandshady.com.

As long as your order has not been delivered, or is not on its way to being delivered, we will gladly change its intended delivery date. To request a change to your delivery date, contact us immediately at 416.699.4004/1.866.COOLGREEN (1.866.266.5473) or at service@coolgreenandshady.com.

When placing a floral order, you will be asked to provide a delivery date you want it to be delivered. Our standard delivery fee has your order arriving during normal business hours. If you would like to request a before noon delivery ask us, as there is an additional fee. Please note that due to daily volume changes, we cannot guarantee a specific delivery time to any customer, unless our before noon upgrade has been purchased.

Same day delivery is available during non-holiday periods if the order is placed before 1:00pm Monday through Saturday.

Our standard delivery fee has your order arriving during normal business hours (9am – 5pm). If you would like to request a delivery time window please note it in the shipping details, and we will do our best to accommodate your request. However, due to daily volume changes, we cannot guarantee a specific delivery time to any customer.

We are pleased to offer a before Noon option which can also be selected on our website at checkout.

We are pleased to accept the following credit cards as a form of payment: Visa, MasterCard, and American Express. Debit Credit cards are only accepted in store, and not online or by phone. You may also e-transfer payment to service@coolgreenandshady.com

If you are eligible for a coupon discount on your order or have a gift certificate, simply enter the appropriate code within the shopping cart discount code field and click the Apply Coupon button. Any savings as a result of this coupon will be displayed accordingly within the totals provided.

Some Visa Debits or MasterCard Debits do not work on our website, we apologize for any inconvenience. Review your credit card number carefully. Make sure all of the fields are filled in, and double check the expiration date. If you continue to experience problems, you may place your order over the phone at 416.699.4004/1.866.COOLGREEN (1.866.266.5473).

To send your order we must collect a limited amount of personal information. This information is used to verify that someone is not fraudulently using your credit card. We may also use data collected to generate sales statistics and reports for internal use. These reports and statistics will not contain any personally identifiable information; therefore your identity is kept anonymous. For complete details on how we collect and use customer information, please review our Internet Privacy Statement.

If you are a registered member and have forgotten your password, we can send your password to the email you have registered with, by simply visiting our Forgot Password?

Welcome to COOLGREENANDSHADY.COM. This website is proudly presented to you by Cool Green & Shady, Inc. and its subsidiaries (collectively, the “Company”, “we”, “us” and “our”). The following rules (“Terms of Use” and “Terms”) govern the use of the website located at the URL www.coolgreenandshady.com and the services offered on the site, including, but not limited to, the ability to order products, review and track orders, maintain a wish list, receive newsletters and promotional emails, and links (collectively, the “Site”).

YOUR ACCESS TO, OR USE OF THIS SITE SIGNIFIES THAT YOU AGREE TO BE LEGALLY BOUND BY, AND TO ABIDE BY, THE TERMS OF USE SET FORTH BELOW. IF YOU DO NOT AGREE TO BE BOUND BY THESE TERMS OF USE, YOU SHOULD IMMEDIATELY CEASE USE OF THE SITE AND ALL RELATED SERVICES, MATERIALS, AND SOFTWARE.

By using the Site, you understand and agree to be legally bound by these Terms of Use and to follow these Terms and all applicable laws and regulations governing our Site. The Terms of Use shall supercede any terms included with any purchase, whether or not such terms are signed by the Company. We reserve the right to change these Terms of Use at any time, effective immediately upon posting on our Site.